Terms & Conditions
These terms and conditions apply to all bookings made with BOOK4ALPS (UK) LTD Company number 487603
Please check for availability and prices before booking. For any holiday we require a non-refundable deposit of 10% of the booking cost. If your deposit payment is not received within 10 days then the holiday may be offered to other interested parties. Upon receiving your deposit and written confirmation, we will send confirmation of your reservation, a booking reference and information about your holiday. In the case of all parties or groups comprising more than one individual the client who confirms the booking will be liable for all persons in the party both in terms of payments and ensuring compliance with these terms and conditions. In the case of individual bookings the confirmer is responsible.
2 Payment of holiday cost
The balance of your holiday -cost must be settled 8 weeks prior to the commencement date of your holiday. If your holiday booking is made within 10 weeks of commencement then the payment must be made in full immediately on booking. If payments are not made in accordance to this schedule then bookings will be treated as cancellations and deposits will not be refunded.
3 Skiing and snowboarding
Book4Alps.com accepts your holiday booking on the understanding that you recognise the hazards involved on a winter sports holiday. We will not be held responsible for any loss or injury which occurs whilst taking part in these activities. In addition Book4Alps.com cannot be held responsible for any inconvenience or discomfort due to factors out of their control especially those associated with mountain environments – for example extreme weather conditions or lack of snow.
Everyone person for whom a holiday is made with Book4Alps.com must have adequate insurance cover and must show us proof of insurance on arrival at the chalet. If you are found to have insufficient insurance, you will be obliged to purchase a policy in the resort. Book4Alps.com will not accept anyone who does not have adequate holiday insurance cover and shall be entitled to exclude them from the chalet and cancel their holiday without compensation.
5 Cancellation by the client
Cancellation shall take effect only when Book4Alps.com receives written notification from the person confirming the booking. All correspondence should be addressed to Book4Alps.com, 380C Route des Feux, Les Carroz d’Araches, 74300 Cluses. In all cases of cancellation the deposit will be forfeited. The following cancellation fees expressed, as a percentage of the total holiday cost will become immediately payable to Book4Alps.com. If a member of your party wishes to cancel, this may mean that the chalet booked is under occupied and result in the other members having to pay any applicable supplements to retain the booking. Notification given Cancellation charge
Cancelation within 10 weeks; Deposit forfeited
Cancelation within 8 weeks; 40% of holiday cost payable
Cancelation within 6 weeks; 60% of holiday cost payable
Cancelation within 4 weeks; 80% of holiday cost payable
Cancelation within 2 weeks; 100% of holiday cost payable
6 Alteration by Book4Alps.com
If in the unlikely event that there have to be any alteration made by Book4Alps.com, we will notify you as soon as possible and offer you one of the following options I) To accept the new arrangements II) To cancel your holiday and receive a full refund. We will not be liable for refunding any expenses, which have been occurred as a result of the booking.
Should you wish to change your booking dates, Book4Alps.com will endeavour to accommodate any changes subject to any differences in price and availability, but cannot guarantee that changes can be made. Book4Alps.com will make an administration charge of €50 for any change in booking. Bookings cannot be changed within 2 weeks of the start of your holiday.
8 Behaviour & Damages
While on holiday with us you promise to behave in an acceptable manner which does not threaten the condition of the chalet or disturb the enjoyment of other guests or our neighbours. If you cause any damage to the chalet, fittings, equipment or any loss of contents or equipment then you will be liable for the cost of repair or replacement. Full payment must be made to Book4Alps.com at a price determined by Book4Alps.com. If payment is not made then the responsible party will indemnify Book4Alps.com against any claims (including legal costs) subsequently made against us as a result. If your behaviour or that of any member of your party seriously impairs the enjoyment of any other guest or neighbours, we reserve the right to refuse to further accommodate the party responsible to forfeit the holiday cost and deposit.
Book4Alps.com will not be liable to any client for any loss or damages incurred by any client as a result of:
- Any event or circumstance which could have been avoided if the client had taken reasonable care.
- Any circumstance or event which Book4Alps.com or its suppliers could not have foreseen or prevented even with all due care and attention.
- Circumstances out of the reasonable control of Book4Alps.com such as strikes, wars, civil or political unrest, quarantine restrictions, terrorism, government actions, natural or nuclear disaster adverse weather conditions including lack of snow or injury or illness to staff thus reducing level of service.
- Injury, illness or death due to any activity, including skiing or snowboarding on or off piste, at any time during your holiday, except where such injury or death is caused by the negligence or fraud of Book4Alps.com.
- Loss of, theft of or damage to any of your belongings at any time of your holiday, whether within the chalet, in the neighbourhood or on the piste or otherwise.
- Injury, illness or death associated with the consumption of any food or drink we may supply except where such illness, injury or death is caused by the wilful negligence or fraud of Book4Alps.com or its directors, officers or employees.
It is your responsibility to ensure that you are in possession of all necessary travel and health documents prior to departure from your home country. All costs incurred in obtaining such documentation must be paid by you. We regret we will not accept any liability if you are refused entry onto any transport or into any country due to the failure on your part to carry correct documentation. If you or any member of your party is not a British citizen, or holds a non-British passport, you must check passport and visa requirements with the Embassy or Consulate of the country (ies) to or through which you are intending to travel. If failure to have any necessary travel or other documents results in fines surcharges or other financial penalty being imposed on Book4Alps.com, you will be responsible for reimbursing us accordingly.
11 Complaints and Problems
In the unlikely event that you have any reason to complain or experience any problems with your holiday whilst away, you must immediately inform the Book4Alps.com representative and the supplier of the service(s) in question. Any verbal notification must be put in writing and given to our representative and the supplier as soon as possible. Until we know about a problem or complaint, we cannot begin to resolve it. Most problems can be dealt with quickly. If you remain dissatisfied, however, you must write to us within 28 days of your return to the your home county giving your Booking Reference and full details of your complaint. We regret we do not accept any liability in relation to any complaint or claim which is not notified entirely in accordance with this clause.
12 Non-smoking chalet
For the comfort of all our guests and for safety reasons Book4Alps.com runs a non-smoking chalet. There is a covered area outside the chalet for those who wish to smoke. Any breach of this clause shall be regarded as a material breach and may result in the client being removed from the chalet.
13 Website Accuracy
Please note the information and prices shown in this website may have changed by the time you come to book your holiday. Whilst every effort is made to ensure the accuracy of the website and prices, regrettably errors occasionally do occur. You must therefore ensure you check all details of your chosen holiday (including the price) with us at the time of booking. The website is the sole responsibility of Book4Alps.com. It is not issued on behalf of and does not commit any independent organisation/carriers whose services are featured in it.
All terms and conditions shall be governed by and construed in accordance with French Law. The parties submit to the exclusive jurisdiction of the French courts